pklk's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how we collect, use, and protect your information.
Introduction
pklk is a trusted online betting and casino platform for users in Bangladesh. We believe that your privacy is a fundamental right and that keeping your personal information secure is our first and foremost responsibility.
This privacy policy clearly explains what types of information we collect while you use the pklk platform, how that information is used, who it may be shared with, and how you can maintain control over your information.
By using our website or services, you are giving your consent to accept the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services or contact us directly.
What Information We Collect
Various types of information may be collected from users of the pklk platform. Below is a detailed explanation of what types of information are collected and how.
2.1 Information Provided Directly
When you create an account on our platform or use our services, you may provide the following information:
- Full name and date of birth (for age verification)
- Valid email address and mobile number
- Residential address and nationality
- Identity document details (for KYC verification)
- Preferred language and communication method
2.2 Financial Information
For deposits and withdrawals, we process the following financial information:
- bKash, Nagad, or Rocket account details
- Transaction history and amounts
- Timing and method of deposits and withdrawals
Please note, we never store complete payment PINs or passwords. All financial transactions are secured through SSL encryption.
2.3 Automatically Collected Information
When you visit our website, some information may be collected automatically:
- IP address and device type
- Browser type and version
- Cookies and session data
- Pages visited and time spent
- Referral source (where you came from)
- Gameplay data and betting history
How Your Information Is Used
pklk uses your collected information only for specific, legitimate, and necessary purposes. We never use your information unnecessarily or against your interests.
3.1 Primary Use
- Account creation, verification, and management
- Providing betting and gaming services
- Processing deposits and withdrawals
- Providing and managing bonuses and promotions
- Providing 24/7 live chat and email support
- Sending important account-related notifications
3.2 Security and Compliance
- Fraud detection and prevention
- Anti-money laundering (AML) verification
- Age verification and ensuring responsible gambling
- User safety and account security
- Meeting applicable legal and regulatory obligations
3.3 Service Improvement
- Analysing and improving user experience
- Planning new games and services
- Identifying and resolving technical issues
- Providing personalised content and recommendations
Sharing Information with Third Parties
pklk never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in certain specific circumstances:
4.1 Service Provider Partners
Limited information may be shared with certain trusted third-party service providers for the smooth operation of our platform, such as:
- Payment processing partners (bKash, Nagad, Rocket)
- KYC and identity verification services
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, etc.)
- Cybersecurity and fraud detection services
- Cloud hosting and technical service providers
All these partners operate under strict confidentiality agreements and are permitted to use your information only for the defined purposes.
4.2 Legal Obligations
In the following circumstances we may be legally required to disclose information:
- By court order or valid legal process
- Upon request from government authorities or regulatory bodies
- In investigations into fraud, money laundering, or other crimes
- In emergency situations to protect us or our users
4.3 Business Transfers
If pklk goes through a merger, acquisition, or asset sale, your information may be transferred. In such cases we will provide advance notice and the new entity will be bound to follow this privacy policy.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the pklk website to improve your browsing experience and to operate services effectively.
5.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform; without these the site does not work properly.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Collect anonymous data to monitor and improve site usage.
- Security Cookies: Help with account protection and fraud prevention.
5.2 Cookie Controls
You can disable cookies at any time through your browser settings. Please note, however, that disabling certain essential cookies may cause some features of the site to not work properly.
Data Security Measures
pklk uses the most up-to-date technical and administrative measures to keep your information secure.
6.1 Technical Security
- SSL/TLS encryption used for all data transmission
- Encryption of stored sensitive information
- Regular security audits and penetration testing
- Firewall and intrusion detection systems
- Two-factor authentication (2FA) option
- Secure and encrypted databases
6.2 Administrative Security
- Staff privacy and security training
- Access to information restricted to only necessary staff
- Rapid response plan in case of a data breach
- Regular privacy policy review and updates
Data Retention Period
pklk retains your information only for as long as necessary. The retention period depends on the type of information and its purpose:
- Account information: For as long as the account is active and for a defined period after it is closed.
- Financial transaction information: For a defined period in accordance with financial regulations and legal requirements.
- KYC documents: Retained in accordance with regulatory requirements.
- Gaming history: For ensuring responsible gambling and resolving disputes.
- Communication records: For improving support quality and resolving disputes.
Once the retention period ends or where there is no legal obligation to retain, your information is securely deleted or anonymised.
Your Privacy Rights
As a user of the pklk platform, you have certain important privacy rights. You can contact us at any time to exercise these rights.
8.1 Right to Access Information
You can request to know what information we are storing about you. We will provide that information to you within a reasonable time.
8.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. You can directly update much of your information by going to your account settings.
8.3 Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may be retained due to legal obligations or legitimate business reasons.
8.4 Right to Object to Processing
You can opt out of marketing communications at any time. However, important account-related notifications may still be sent.
8.5 Right to Data Portability
You can request to receive the information you have provided in a structured, commonly used format.
Minor Protection
pklk strictly does not collect or process information from minors (those under 21 years of age). This platform is only for those aged 21 or above.
We verify age during the registration process. If we find that a minor has created an account, we will immediately close that account and delete the collected information.
If you believe a minor is using our platform, please let our support team know. We will take appropriate action.
Policy Changes & Updates
pklk may review and update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:
- Displaying a notice on the website
- An update message upon logging into your account
- Notification to your registered email (if necessary)
If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. We therefore encourage you to review this page regularly.
Privacy Contact
Contact us for any questions, complaints, or requests regarding the privacy policy.
24/7 Live Chat Support
Connect with our live chat at any time. Support is available in both Bengali and English.
Email Support
For detailed privacy-related requests, email us:
[email protected]